Shipping policy

Last updated: 25 february 2026

Welcome to Layer Story! We’re committed to delivering your 3D-printed lifestyle products safely and efficiently. Please read our shipping policy carefully to understand how your orders will be processed.

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📦 Order Processing

• Processing Time: Once the ordfer is placed it will be shipped in 3-4 business days at max.

• Orders are not processed or shipped on weekends or public holidays.

• In rare cases of high order volume, delays may occur. We’ll notify you via email if there’s a significant delay.

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🌍 Shipping Locations

We currently ship to:

• India (Nationwide)

• Select international countries (please check during checkout)

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🚚 Shipping Methods & Estimated Delivery Times

Note: Delivery time does not include production time.

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💰 Shipping Charges

• Shipping fees are calculated at checkout based on your location and order size.

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✈️ Customs, Duties & Taxes

For international orders:

• You may be subject to customs duties or import taxes. These charges are the buyer’s responsibility.

• We are not liable for any delays caused by customs clearance.

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❗ Wrong Address / Delivery Issues

• Please double-check your address before placing an order.

• If a package is returned to us due to an incorrect address, we can re-ship it at the buyer’s expense.

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📦 Tracking Your Order

• Once your order is shipped, you’ll receive a tracking number via email or SMS.

• You can track your shipment on our website or the courier's platform.

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📬 Lost / Damaged Packages

• If your package arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.

• If your package is lost in transit, please contact us at layerstoryindiaindia@gmail.com  and we’ll investigate with the courier.

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📩 Need Help?

For any shipping-related queries, contact us at:

📧 Email: support@layerstory.com
📞 Phone: [+91 9202141078]
📍 Address: 2nd floor , Kohinoor Tower , Kohka, Junwani, Bhilai , Chhattisgarh , 490023